Support
Need help with Quendian? Email us at support@quendian.app. We usually respond within 2–3 business days.
Before you email
To help us troubleshoot quickly, please include:
- App version (Quendian → About)
- macOS version
- What you were doing when the issue happened
- Any error message you saw
Common issues
My magic-link sign-in email didn't arrive
Check your spam folder. The email can take up to five minutes to arrive in some cases. If it still hasn't appeared, request a new one from the sign-in screen.
My subscription isn't reflected in the app
Quit and reopen Quendian. The app re-checks your subscription on launch and after sign-in. If your tier still doesn't appear correctly after sixty seconds, email us with your Paddle or Apple receipt.
How do I cancel my subscription?
- App Store: System Settings → Apple ID → Subscriptions → Quendian → Cancel
- Paddle (web): use the management link from your purchase confirmation email, or contact us and we'll send it again
How do I delete my account?
Open Quendian → Preferences → Account → "Data & Account" → Delete account. This removes your account record, usage history, and subscription state from our servers. Local recordings on your Mac are not affected.
How do I export my data?
Open Quendian → Preferences → Account → Export. You'll get a JSON file with your account record and usage history. Local recordings are stored separately on your Mac and stay there.
Refund policy
Refund eligibility depends on where you bought your subscription:
- App Store (in-app purchase). Apple handles all App Store refunds. Submit a request at reportaproblem.apple.com.
- Web subscription via Paddle. We refund full purchases within 14 days for accounts that have used less than 10% of their tier's monthly Cloud allotment in the current period. Email support@quendian.app to start the refund.
- What's not refundable. Already-consumed Cloud minutes; subscriptions older than 14 days. You can cancel future renewals at any time.